1. Acceptance of Terms
By accessing or using CarCall, you agree to comply with these Terms & Conditions. If you do not agree, you must not use the platform.
2. Description of Service
CarCall provides:
- QR-based vehicle identification
- Emergency contact and alert system
- Communication between users and vehicle owners
- Commission-based distribution system (Agents & Retailers)
- Wallet and withdrawal functionality
3. User Roles
The platform operates with multiple roles:
Admin
Agent
Retailer
Owner/User
Each role has restricted access based on permissions.
4. User Responsibilities
You agree to:
- Provide accurate and valid information
- Not misuse emergency features
- Not attempt unauthorized access
- Maintain confidentiality of your login (OTP-based)
5. Prohibited Activities
Users must not:
- Use the platform for illegal purposes
- Send false emergency alerts
- Attempt fraud in commissions or withdrawals
- Interfere with system operations
6. Payments & Wallet
- Wallet balances reflect earned commissions
- Withdrawals are subject to approval and thresholds
- CarCall is not responsible for delays caused by payment providers
- Incorrect withdrawal requests are user responsibility
7. Emergency Feature Disclaimer
- CarCall facilitates communication but does not guarantee emergency response
- Users must still contact official emergency services when required
- We are not liable for delays or failures in emergency handling
8. Limitation of Liability
CarCall shall not be liable for:
- Indirect or consequential damages
- Loss of data or earnings
- Misuse of the platform by users
9. Governing Law
These terms are governed by the laws of India.
10. Legal compliance (India – IT Act + GDPR-lite)
10.1 Applicable Laws
CarCall complies with the Information Technology Act, 2000, IT Rules (Reasonable Security Practices), and Digital Personal Data Protection Act, 2023 (DPDP Act).
10.2 User Rights (DPDP Act)
- Access their data
- Correct inaccurate data
- Request deletion
- Withdraw consent
10.3 Grievance Officer
Grievance Officer, CarCall
Email: info@carcall.in
Response Time: Within 15 days
Need Clarification?
If you have any questions regarding our Terms & Conditions, please contact our support team.