1. Information We Collect
1.1 Personal Information
- Phone number (used for login via OTP)
- Name (optional)
- Address (optional)
- Vehicle details (vehicle number, label)
- Emergency contact numbers
1.2 Location Data
GPS coordinates (lat/lng) for:
- Emergency services
- QR scan events
- Agent tracking
1.3 Usage Data
- QR scan activity
- Emergency alerts
- Call logs and service requests
- App interactions and session data
1.4 Financial Data
- Wallet balances (agents/retailers)
- Commission earnings
- Withdrawal requests
- Transaction history
1.5 Technical Data
- IP address (hashed for security)
- Device and browser information
- Authentication logs (OTP attempts, login activity)
Note: Your system uses phone hashing and OTP authentication to enhance privacy and security.
2. How We Use Your Information
- Authenticate users via OTP login
- Enable QR-based vehicle identification
- Provide emergency response services
- Connect callers with vehicle owners
- Process commissions and wallet transactions
- Improve system performance and security
- Send notifications (SMS/WhatsApp)
3. Data Sharing and Disclosure
We do not sell your personal data.
3.1 With Service Providers
- SMS/WhatsApp providers (e.g., OTP delivery)
- Payment gateways (for transactions)
- Hosting and infrastructure providers
3.2 Emergency Situations
- Emergency contacts when a QR code is scanned
- Authorities if required for safety or legal reasons
3.3 Legal Compliance
When required by law, regulation, or court order.
4. Data Security
- OTP-based authentication system
- Encrypted data storage and transmission
- Hashed phone numbers for privacy
- Role-based access control (RBAC)
- Audit logs for all critical actions
The system enforces secure authentication, rate limiting, and encrypted handling of sensitive data.
5. Data Retention
- Account data: Until account deletion
- Transaction data: For financial/legal compliance
- Logs and analytics: For system monitoring and security
6. User Roles and Data Access
CarCall operates a multi-role system:
Admin
Agent
Retailer
Owner/User
Each role can only access authorized data.
Role-based data segregation ensures privacy between users.
7. Your Rights
- Access your data
- Update or correct your data
- Request deletion of your account
- Withdraw consent (where applicable)
To exercise these rights, contact us at: info@carcall.in
8. Cookies and Tracking
- Maintain sessions
- Improve performance
- Analyze usage patterns
Questions or Concerns?
If you have any questions about this Privacy Policy or our practices, please feel free to reach out to us.